You have 30 days from the date you receive your order to return any item if it does not meet your expectations. Returned products must be in their original condition, unused, and with the tags still attached.

Since we process orders quickly, any changes or cancellations must be requested within 15 minutes of placing your order. After this time, orders are automatically processed, and requests for changes or cancellations will not be accepted. Once your order is received, it can be returned for a full refund.

How can I return an item?

To start the return process, please reach out to our customer service team by emailing info@kickzhaven.com. You will be provided with a return number and further instructions. Please note that the customer is responsible for return shipping costs unless the item is defective or we made an error with your order.

What are your delivery costs?

We offer free shipping on all orders within the United States.

Do you ship internationally?

At this time, we only ship within the United States.

How can I track my order?

After your order has been shipped, you will receive an email with a tracking number. This allows you to track the progress of your delivery. You can also visit our Track Your Order page for updates.

What payment methods do you accept?

We accept the following payment options:

- Credit and debit cards: Visa, Mastercard, American Express, Maestro

- Mobile payments: Apple Pay, Google Pay